Key Managerial Skills for Government Affairs officials

Key Managerial Skills for Government Affairs officials

Course Leaning Objectives: 

• Defend the importance of their role as new managers or supervisors 
• Apply different leadership styles to successfully lead and motivate their employees 
• Empower employees through motivation and delegation 
• Create and manage winning teams
• Manage self, time, and stress in a restless work environment
• Apply new tools and techniques to improve problem solving and decision making

Target Audience: 

Anyone within the organization whether they are staff, department head, manager or supervisor who need to develop their ability to plan, organize, control and achieve their goals and objectives on time and within the expected quality standards. 

Course Outline: 

Introductions to effective digital communication: 

• Characteristics of effective digital communication
• Technic Digital Communications
• The importance of digital connectivity today
• Elements of effective digital communication
• Application and practices
• Ask questions effectively  

Responsibilities of new managers: 

• Why most new managers and supervisors fail
• Managing in the new competitive landscape
• Managing for competitive advantage
• Roles and responsibilities
• The four functions and ten roles of management
• Skills needed at different management levels
• Common mistakes made by new managers and supervisors 

Teams and leadership: 

• Differences between teams and work groups
• What makes a team
• How teams can fail
• Characteristics of high performing teams
• Stages of team formation
• Teams dynamics and team building
• Situational leadership and its application to team leadership
• Current trends and issues 

Mastering the art of motivation: 

• Definition motivation
• Myths about motivation
• The main theories
• Current trends and issues
• Implications for managers 

Delegation: 

• Definition of delegation and why to delegate
• Root causes of poor delegation
• Learning the steps to effective delegation
• Empowering and motivating employees through delegation
• The dos and don’ts of delegation 

Time and stress management: 

• Definition of time management
• Identifying your time wasters with the activity log
• Dealing with and managing your time wasters
• Start planning effectively
• Using the priority matrix and to-do lists
• Definition of stress
• Causes and symptoms of stress
• Techniques and approaches to managing stress 

Problem solving and decision making: 

• Tools and techniques
• The traditional approach to problem solving
• The helicopter view
• The Ishikawa fishbone technique
• The How-How technique
• The dos and don’ts of brainstorming techniques