Total Quality Management

Total Quality Management

OBJECTIVES:

1. Institute a TQM culture building process to shorten cycle time.
2. Improve customer focus and delight
3. Enhance profitability
4. Reduce waste and inefficiency
5. Enhance quality 

PROGRAM TOPICS:

• Describe the dimensions of Quality and identify internal and external customers
• Understand elements of Quality costs including PONC, POPP ,POLO
• Understand how Quality Improvement and Business Process Improvement projects are defined
• Prepare problem description, Select teams, Identify, Define and Measure symptoms
• Use Quality Improvement and Business Process Improvement Tools to formulate theories and get to the root cause
• Identify any business in terms of processes and linkages and Identify Core processes
• Map Cross functional matrix processes
• Identify areas and effect improvements
• Use of Bench marking and reengineering concepts to effect break-through results.
• Evolving and package solutions and action plans
• Remove organizational and cultural impediments

WHO SHOULD ATTEND?

Executives, senior and mid managers from Finance,Procurement, Operations, R & D, Maintenance, Quality, IT, HRD, Customer service.