Understanding Emotional Intelligence

Understanding Emotional Intelligence

What you will achieve?

• An understanding of the importance of using Emotional Intelligence
• The ability to create an environment for productive work relationships
• A model to guide your responses to difficult and challenging situations
• An approach for more intentional actions
• The ability to self-motivate while tempering negative responses
• Team communication skills for running effective meetings, decision-making, and creative problem-solving
• One-on-one communication skills for constructive feedback and conflict management
• The opportunity to practice applying tools and skills through individual and group exercises
• The confidence to deal with resistance and negativity
• The ability to demonstrate leadership qualities that promote trust, motivation, and commitment to results
• Skills in "outcome thinking"

What you will learn?

• How to recognize and understand the five competencies for building Emotional Intelligence
• Self-motivation and job satisfaction as factors that contribute to high performance
• Practical tools and skills for communicating effectively, assertively, and collaboratively
• Influencing and partnering skills
• Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through
• Skills for conflict management and dealing with difficult situations
• How to choose perceptions and behaviors that will lead to positive outcomes

Course Outline:

• Introduction
• Emotional Intelligence in the Workplace
• Module 2: Participant Challenges and Goals
• Emotional Intelligence
• Movie
• The Five Competencies of Emotional Intelligence
• Self-Awareness
• Self-Regulation
• Self-Motivation
• Empathy
• Effective Relationships
• Applying the Competencies
• Choice and Control Model
• Outcome Thinking
• Dealing with Individual Challenges
• Action Plans
• Develop an Action Plan

WHO SHOULD ATTEND?

Individuals who will benefit from this course include those who wish to accomplish the following:

• Increase deliberateness in making decision
• Temper negative responses to distressing situations
• Improve conflict and communication skills