Tele – Marketing Techniques

Tele – Marketing Techniques

 Program Objectives:

1. To help delegates structure their calls so that they control the conversation.
2. To highlight the dynamics that is in play during the call.
3. To help the delegate manage the body language on the phone.
4. To provide techniques to handle objections more effectively & gain commitments.

:Course Outline 

• The Delegate And The Phone - The Basic Principles Of Using The Phone      Tone, attitude and maximizing the voice
• How to deal with different types of customers
• Planning The Call -- Preparation Phase
• Developing and account plan for each customer
• Managing the pipeline to success
• The 12 stage telesales format
• Handling The Barrier Staff
• Understanding the buying situation
• Making appointments by phone
• Designing the “social bridge” and the “hinge”
• Questioning skills
• Cadence questioning
• Active Listening
• Features and benefits - selling fab
• Qualifying - the 7 stage process
• Matching your customer needs to the benefits - selling the “h” system
• Handling objections
• Closing the sale - more often and more effectively
• The Follow Through
• 12 stage format for selling by phone
• Personal action plan

?WHO SHOULD ATTEND

The course is suitable for telesales manager, supervisors, and tele sales operators.