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By the end of this Workshop, delegates will be able to:
Course Outline:
Communication Skills:
Listening Skills:
Perception and Human Behavior:
The Process of Verbal Communication:
Dealing with Different Personalities and Difficult People:
Words we can use:
Video and Group Exercise
Feedback & Review
Workshop review and Close
WHO SHOULD ATTEND?
The programme is ideally suited to managers, supervisors and to anyone who feels that they have the potential to communicate more effectively and more easily with the people they deal with on a daily basis.