Improving Employee Performance by Coaching and Counseling

OBJECTIVES:

By the end of this training program, each participant will be able to:

1. Understand the factors that affect performance and should be addressed through Counseling
2. Identify opportunities for Counseling in their Organization
3. Gain self-awareness of own style in approaching difficult situations
4. Be able to use a framework to guide Counseling discussions
5. Introduce the concept of Counseling and how it is different from coaching
6. Practice and develop key skills in Coaching staff
7. Be able to handle conflict situations more effectively
8. Correct the behavior whenever it is required

Course Outline:

The Essential Skills for Coaching and Counseling:

• Productive questioning and active listening
• Giving and receiving feedback
• Setting and agreeing on objectives
• Developing behavioral objectives
• Understanding personal communication strengths and weaknesses

Coaching for High Performance:

• The Coaching Processes
• Identifying need and coaching objectives
• Key performance indicators KPI
• Exploring situations and identifying options
• Developing and agreeing action plans
• How to lead an effective conversation

The Context of Counseling and Performance:

• Understanding Personal Preferences and approach to people focused situations
• Identifying potential Counseling situations
• Dealing with individual situations
• Developing a non-judgmental, non-evaluative approach
• Uncovering hidden needs and reasons

Counseling: Step-by-Step:

• Defining the concept of Counseling; identifying situations where Counseling is appropriate
• Preparing for a Counseling discussion: arranging privacy: timing; preparation; resources; oneself
• Establishing Ground Rules: creating openness and trust; establishing rapport; giving feedback; maintaining confidentiality

WHO SHOULD ATTEND?

This program is suitable for Managers, Leaders, Supervisors and Coaches who are required to offer Counseling, coaching & guidance towards a solution when staff performance is affected by the presence of work/personal problems.