Supervisory Skills and Strategic Thinking

OBJECTIVES:

By the end of this programmer participants will:

1. Apply skills and techniques necessary for first level supervisors
2. Lead and instruct their employees
3. Effectively introduce and orient new employees
4. Resolve complaints from employees
5. To assist participants in developing their planning skills
6. To meet the business challenges of today and tomorrow.
7. To provide a sound understanding of the process of planning

PROGRAM TOPICS:

The Scope of Supervision:

• The Functions of the Supervisor
• Tasks & Responsibilities
• The Skills of A Supervisor
• Common Supervisory Mistakes

 Communication Skills:

• Barriers which Hinder Effective Communication
• Communicating Effectively

 Listening Skills:

• Reasons for Poor Listening
• Improving Active Listening
• Self Assessment

 Problem Solving and Decision Making:

• General Motivation Techniques

Strategic Planning:

• The strategic planning process
• Organizational mission
• Organizational objectives
• Organizational strategies
• Organizational portfolio plan
• Relating the Strategic Plan and Operational Plans
• SWOT analysis

Creative Thinking:

• What is Creativity?
• Using Logical and Creative Thinking
• Becoming Creative
• Understanding the Creative Process
• Identifying Thinking Patterns
• Understanding Your Thought Processes
• Assessing Your Natural Creativity
• Stimulating Creative Thinking

WHO SHOULD ATTEND?

The course is designed for first level supervisors, and junior managers.