Leadership Skills for Supervisors - Communication, Coaching, and Conflict & the Professional Supervisor

Leadership Skills for Supervisors - Communication, Coaching, and Conflict & the Professional Supervisor

Course Objectives:

• Learn ways to prioritize, plan, and manage your time.
• Identify your primary leadership style.
• Develop some flexibility to use other leadership styles.
• Determine ways you can meet the needs of employees and co-workers through communication and coaching.
• Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.

Course contents:

• Pre-Assignment Review
• What’s Your Type? How About Mine?
• Seeking Information
• What Does it Mean To Have a Number?
• Debrief
• Introversion/Extroversion Survey
• Session Four: Understanding Leadership
• About Leadership
• Understanding Your Comfort Zone
• Managing Performance
• Servant Leadership
• On boarding and Orientation
• Session Five: Manage Your Time and Your Energy
• Session Six: The Commitment Curve
• The Big Picture
• Stages of the Curve
• Session Seven: Employee Development Models
• The Coaching Model
• The Dialogue Model
• I Messages
• The Consequences and Benefits Matrix
• Session Eight: Dealing with Conflict and Difficult Issues
• Reflection
• Techniques for Resolving Conflict
• Session Nine: What Successful Leaders Do
• Secrets to Success
• Making Connections
• Recommended Reading List
• Post-Course Assessment
• Pre- and Post-Assessment Answer Keys
• Personal Action Plan