WAREHOUSE OPERATIONS & MANAGEMENT

WAREHOUSE OPERATIONS & MANAGEMENT

Objectives:

By the end of the program, participants will be able to:

• Evaluate procedures, change and improve methods
• Eliminate wasteful activities/costs
• Avoid all those internal problems that limit performance
• Obtain added value for money
• Improve customer service

Course contents:

The Role of the Warehouse 

• The balance between sorting and storing
• 12 initial questions to ask about warehousing activity

Product Classification

• Supply /demand variables
• ABC Analysis or the 80/20 rule
• Determining product handling groups
• Throughputs and product formats

Layout Options

• Receiving options - Storage options - Picking/assembly options
• Despatching options - Using the floor and the height space Organising for flow

Methods and Equipment

• Warehouse structures - Loading bays
• Selecting fork lift trucks - Selecting racking
• Implications for warehouse layouts - Operational timings and planning

Health and Safety

• Duty of care
• Inspections and risk assessments-task analysis
• Raising peoples awareness

Productivity and Costs

• Fixed and variable cost
• Typical costs involved
• A model for understanding the roles of productivity, utilisation, and performance
• Setting productivity and cost targets
• The importance of having measurements and key indications of performance

Service Levels

As Warehouses are a link in the total process of satisfying customers, this session will therefore look at:

• Internal and external customers
• The three key customer service measure
• Customer service sampling
• Effects of substandard service
• Minimising errors

Stock Coding 

The method by which stock is coded is important in the overall management process, this session will examine:

• Different methods
• Understanding of all involved
• Checklists to help on deciding the best option

Stock Recording

This session looks at stock recording, a critical aspect of stock control and if done incorrectly is the source of many subsequent errors.

• Separation of powers
• Legal issues
• How do we get inaccuracies?

Stock Checking

Much time can be spent on this activity, but there are methods to both minimise the time and at the same time increase checking accuracy.This session examines such aspects:

• Roles and responsibility
• Requirements
• Job Descriptions
• Authority levels
• Tolerances and approvals
• The programme
• Options
• Reconciliations / discrepancies 

Who will benefit?

• Those new to managing warehouses or stores
• Those non warehouse people who need to gain an awareness of the issues and key drivers of stock control operations
• Stock, Warehouse and Distribution Professionals