Technical Support Administration & Help Desk System

Technical Support Administration & Help Desk System

:Course Outline

Course Tools:

• Virtual Machine Programs “VM ware – Virtual PC – Sun Virtual Box “and how to use

Them:

• Virtual CD Programs “Power ISO “.

• Hiren CD.

• Windows Live CD

Dos:

• DOS Definition.

• Why we are learning DOS?

• Files extension.

• Capacity Measure units.

• Format Types

• Dos Commands and Symbols.

• Numerical systems "Binary, Decimal, Octal, Etc".

Hard Desk Partitioning :

• Divide hard desk concept.

• Divide hard desk using FDISk.

• Divide hard desk using windows xp Installation wizard.

• Divide Hard Desk using Partion Magic

Operating systems Installation :

• How to know operating system requirements.

• Operating systems Installation concept.

• Install windows 98.

• Install windows xp.

• Install 2 operating System

• Upgrade operating System.

• Install Service Back and Hot Fixes.

• Install windows XP using F6 option " Merge SATA driver and service

• Back using Nlite "

• Sysprep Installation
   Install Linux

Driver Installation:

• Install driver from CD.

• Install driver from website

• Install driver using Device ID and vendor ID.

• Roll Back Driver.

• Driver backup.

Install Application :

• Files extension.

• Application Needed.

• Customize application Installation.  

Backup option:

• Backup Definition.

• Backup files.

• Backup My Document.

• Backup operating system "Ghost, Acronis ".

How to Buy a Computer?

• Illustrate Computer Component.

• Illustrate Mother Board.

• Mother Board types" Kind, Built in, built out".

• Mother Board Processor Slots "Illustrate Processor, Cooling Methods "

• Mother Board RAM Slot "Illustrate RAM".

• Mother Board VGA Slot "Illustrate VGA".

• Mother Board IDE & SATA Slots "Illustrate HD, HD Maintenance, And HD Bad Sector ".

• Mother Board other Slots.

• Mother Board Bios "Illustrate BIOS, Flash BIOS"

• Mother Board Power Socket "illustrate Power Supply"

• Mother Board Chip.

Buy Computer Scenario :

• Deceive Offer.

• Good Offer.

Hard Ware Installation :

• Technical Support Tools.

• How to Dealing with Hardware Component.

• How to Install Hardware Component.

Build A network

• Network Concept

• Make workgroup Network.

• How to Make Network Cable.

• Share File and folder with permission.

• Remote Desktop

• Remote Assistant.

• Log Me In.

• Network Commands.

• Easy Caf

• Network.

• Remote administrator.

• Network Sub netting.

• Join Computer to Domain.
  

?WHO SHOULD ATTEND

• IT Support Technician
• Service Support Analyst
• Desktop Support Officer
• IT Support Officer
• Helpdesk Support Specialist