Developing Key Performance Indicators for Managing Maintenance

Developing Key Performance Indicators for Managing Maintenance

:Program Objectives

Link maintenance measures into organisation wide performance measurement and decision making systems.Monitor and use the key performance indicators as a basis for improved decision making and performance improvement in the maintenance function.Develop key performance indicators in support of a comprehensive measurement system for maintenenance, so to support operational (tactical) and strategic level decision making in maintenance.

:Course Outline

Maintenance Processes, Function and Measurement Defining the Core Maintenance Processes Defining Key Maintenance Activities The Maintenance Logistics and Support Functions Developing Operational Level Key Performance Indicators Developing Process Based Key Performance Indicators Leading and Lagging Indicators Backlog Measurement and Management Linking Maintenance Process Measures to Reliability and Business Performance Understanding Variation, SPC Applications in Maintenance Strategic and Business Level Key Performance Indicators Strategic vs Operational Level KPI’s Business and Financial Level KPI’s for Maintenance Equipment and Asset Effectiveness Measuring and Monitoring Maintenance Effectiveness Reliability and Maintenance Outcomes The Maintenance Balanced Scorecard The Maintenance Balanced Scorecard Maintenance Strategy Maps Linking Maintenance KPI’s to Strategy Aligning Maintenance KPI’s to Structure Reporting and Report Formats for Key Performance Indicators Key Performance Indicators and Management KPI’s, Management and Improvement Linking Measurement to Problem Solving and Decision Making Linking Measurement to Action Using KPI’s development as a Modeling Tool Supporting the KPI’s through Communication Conclusion.

?Who should attend

This programme addresses the needs of a diverse audience with an interest in Monitoring and Managing the Maintenance function and in Maintenance improvement. The programme should be of interest to: .People who oversee responsibility for Maintenance Management and Maintenance organisational units.Internal Management Accounting, Management Control and Performance Measurement professionals charged with the establishment and maintenance of effective performance measurement and reporting systems within their organisations