Mastering People Management & Decision Making

Mastering People Management & Decision Making

Program Objectives: 

1. Understand the requirements of their role and their personal strengths and weaknesses·
2. Develop skills and processes to motivate people to enhanced performance.
3. Be able to build and use teams to enhance problem solving and decision making.
4. Apply critical thinking to analyse and develop ideas.
5. Learn a range of tools and techniques for dealing with typical people management and decision making situations.
6. Increase their communicate skills to influence, motivate and persuade.
7. Be able to think strategically and focus their people to achieve goals and objectives.
8. Transfer their learning to real work situations.

:Course Outline

• Your Role in People Management and Decision Making
• The role of the manager and leader
• Personal style – your strengths and weaknesses
• Developing strategic objectives to motivate and focus
• Key result areas, personal and team objectives
• Understanding motivation and identifying ways of engaging with staff Ready-Aim-Fire: A Three Step Model for team problem solving
• Identifying roles and responsibilities for successful team working  
• The three step model in practice
• Implications and case studies of imbalance  
• Effective decision making and problem solving in teams  
• The importance of a balanced approach Tools and Techniques for Problem Solving and Decision Making
• Creative thinking tools and techniques
• Analysis tools for critical thinking
• Decision making tools and techniques
• Action planning and implementation tools
• Strategic and whole systems thinking Successful Communication Strategies
• Identifying barriers to effective communication
• The four styles of influencing and their results
• Adapting your approach to get the result you need
• Influencing and persuading people – up, down and across the organisation
• Communicating clearly and with authority
• Managing difficult situations Enhancing Performance for Continuous Improvement
• Developing coaching skills to encourage people to achieve goals  
• Positive leadership – providing feedback and recognition that works
• Using delegation to develop and staff
• Introducing and managing change
• Action planning to transfer skills to the workplace for continuous development

?WHO SHOULD ATTEND

How to motivate people to achieve improved performance, · How to build and involve teams in decision making· Develop tools and techniques for problem solving and decision making· Increase the range and use of interpersonal skills· Enhance leadership and people management skills.