Business Etiquette & Protocol (Essentials of Dealing with VIP’s)

Business Etiquette & Protocol (Essentials of Dealing with VIP’s)

OBJECTIVES:

1. To develop personal skills in dealing with different personality types of guests in different situation
2. Useful business etiquette information to help participants achieve their goals while improving their job performance
3. Meet & Greet important people in a proper manner
4. Behave  & dress correctly in both business & social occasions
5. Maintain effective verbal/nonverbal communication skills
6. Represent the organization at various functions
7. Organize & manage events such as business luncheons and formal dinners
8. Deal successfully with the Media

Course Outlien:

• The definition of Etiquette & Protocol
• Business Etiquette
• Qualities of the ideal escort/host
• Communication
• Dealing With the Guest Complaints
• Difficult Personality Types of Guests
• Coping With the Cultural Difference
• Speaking On the Phone
• Rules of Greetings
• Rules of Introductions
• Rules of Hand-shaking
• Dress for Success
• Business Card
• Business Gifts
• Dealing with the Media
• Some Tips on Proper Etiquette for Elevators
• The Business Meal
• Business Etiquette Questionnaires 1 & 2